OECD Public Management Reviews: Ireland 2008 Towards an Integrated Public Service
This report is the first in a series of OECD country reviews that will look at public management reform and governance issues from a comprehensive perspective.Reforms to improve customer focus under the Quality Customer Service initiative should be implemented more systematically and monitored more closely, including customer service charters, Public Service excellence awards, central guidelines on standards of customer service ... as well as accountability for delivery; 2) more guidance and technical tools such as contract templates; 3) the sharing ofanbsp;...
| Title | : | OECD Public Management Reviews: Ireland 2008 Towards an Integrated Public Service |
| Author | : | OECD |
| Publisher | : | OECD Publishing - 2008-05-07 |
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