Brilliant Customer Service ePub eBook

Brilliant Customer Service ePub eBook

4.11 - 1251 ratings - Source



Keep them coming back for more Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. Ita€™s for anyone involved in any organisation a€“ whether you run your own business, manage people or you are a customer facing employee. It doesna€™t matter what your budget is, youa€™ll find lots of simple changes you can implement right now to build a highly successful customer service strategy. BRILLIANT OUTCOMES Am Identify your customers real needs and how best to meet them Am Build trust and long term loyalty with your customers to stay ahead of the competition Am Make sure you are remembered and recommended0 Avoid being pushy by asking the customera#39;s permission before you describe the up-sell, especially if there are several benefits to describe. - Explain ... definition. Benefit A benefit satisfies a need. If there is no need, the customer will not see any reason to buy. ... Again, a good example would be to sell a shampoo and conditioner together at a special rate and with the benefit that they work well together.


Title:Brilliant Customer Service ePub eBook
Author: Debra Stevens
Publisher:Pearson UK - 2013-09-24
ISBN-13:

You must register with us as either a Registered User before you can Download this Book. You'll be greeted by a simple sign-up page.

Once you have finished the sign-up process, you will be redirected to your download Book page.

How it works:
  • 1. Register a free 1 month Trial Account.
  • 2. Download as many books as you like (Personal use)
  • 3. Cancel the membership at any time if not satisfied.


Click button below to register and download Ebook
Privacy Policy | Contact | DMCA